“As an administrative assistant in the Mass General Department of Radiation Oncology, Joyce MacLean organizes our daily activities in a way that lets us focus our time and energy on giving our best to our patients. She radiates joy and competence. While doing her job very well, Joyce tirelessly seeks other opportunities to help co-workers and patients. Staff and patients alike benefit from her compassion and resourcefulness. Our patients constantly praise her. They turn to Joyce with the confidence that whatever their questions or concerns, she will gladly and quickly find the right resource to meet their needs. Joyce is always striving to improve her work and enhance her department’s workflows to better serve patients. Joy is a delightful and essential member of our team who is valued by both staff and patients.”
— Dr. Helen Shih
