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Top-Quality Care

Mass General’s first priority is always our patients.

Whether treating patients for a rare condition or a common health issue, Massachusetts General Hospital provides compassionate, top-quality care for every patient who walks through our doors.

Our clinical teams are renowned for tackling the most complex cases in the world, many of which have confounded experts around the world for generations. Our physicians, nurses, health professionals and Patient Care Services team place patients and families at the center of their work, providing care in ways that are innovative, empowering and compassionate.

While we’re proud of our clinical experts and staff, we’re driven to do even better. We aim to raise the bar even higher in health care and in the practice of medicine by strengthening diversity and investing in training for our professionals now and in the future. After all, the ongoing education of the brightest people in their fields yields the very best care possible.

 

An unwavering commitment to excellence.

Mass General is:

  • A Recipient of Magnet® designation for nursing excellence, a recognition earned by less than 9% of U.S. hospitals.
  • A national leader in patient quality and safety.
  • The #1 hospital in New England based on U.S. News & World Report Best Hospitals for 2022-2023.
Magnet recognition and US News
Post it note with names of 86 MGH employees who helped Laura Hibbett's parents

86 Names She’ll Never Forget

In the winter of 2019, Laura Hibbett’s father, Tom Brigada, was admitted to Massachusetts General Hospital for an esophagectomy due to cancer. The day after his procedure, her mother Henriet became an unexpected patient, when she arrived in the Emergency Department to get checked out for abdominal pain. She was diagnosed with pancreatic cancer.

While her parents were being treated simultaneously at Mass General, Laura and her family experienced gestures of kindness and compassion from the clinical and care teams across the hospital. Laura began to note the names of those involved in her parents’ care and in this heartfelt letter, she thanks each and every one of them.

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Embracing diversity, inclusion and equity has long been a strategic priority for Mass General Nursing and Patient Care Services.

Moving forward, we’ll continue to push for progress on this front.

For example, by creating an endowed diversity learning leadership fellowship, we’ll enable nurses from diverse backgrounds to gain exposure to various leadership roles that can inform and shape career paths at Mass General and beyond.

In addition, we’re doubling down on training to ensure employees deliver care to all patients in a culturally sensitive manner.

Child patient and parent

We’re dedicated to transforming care for every patient — now and across generations.

Our goal is to continue providing the world-class care for which Mass General is widely known while also decreasing health care costs and increasing patient comfort and convenience.

Imagine a future where …

  • By applying new approaches in prevention and detection, we catch illness and disease before they progress, saving even more lives.
  • Our care teams leverage the latest tools and technology to reimagine the entire patient experience — from diagnosis to treatment and beyond.
  • New state-of-the-art facilities expand the technologies we can bring to the bedside and magnify the scale and scope of our clinical operations.
Cambridge buildings

Other funding priorities in patient care include a new, state-of-the-art clinical building on Cambridge Street, expanded social services, patient navigator programs, and endowed chairs and scholars in nursing, as well as support for innovation and research in nursing.