According to Paul Busse, MD, PhD, clinical director of the Department of Radiation Oncology at Mass General, the most frequent comment he hears during the course of a day is, “Please thank Jen for everything. She is wonderful.”” He adds, “I couldn’t agree more.”
As executive assistant to both Dr. Busse and Jay Loeffler, MD, chief of Radiation Oncology, Jennifer Fitzgerald serves as the indispensable link to their patients. She must attend to hundreds of administrative tasks each day to make sure the doctors’ practices and patients’ treatment courses run smoothly. She never fails to combine the highest degree of professionalism with deep empathy and concern.
“”Jennifer is the go-to person,”” says nominator Bruce Gardner, a five-year cancer survivor. “”She will always get back to me, even at night or on a weekend. She can be counted on. That makes you feel good and important and that your issue needs to be dealt with.””
Karen Levey, whose husband has been treated by Dr. Busse since 2012 for adenoid cystic carcinoma, has similar words of praise: “”Jen has responded to every need we have had with expertise, kindness, concern and efficiency. Jen’s commitment to excellence and compassionate healing within her administrative capacity has, without exception, made these past four years as remarkably positive as humanly possible.”
