As the first person most patients interact with when they are treated by surgical oncologist Michelle Gadd, MD, Jeanne Bryan-Rodriguez has helped hundreds of people navigate the Mass General Cancer Center, from organizing complex schedules and booking tests to confirming appointments to ensure they make the most of their care.
Even over the phone, Jeanne is able to soothe an anxious patient and she quickly establishes a warm rapport with each individual in Dr. Gadd’s care. She is an integral member of the care-giving team by being the calming voice and responsive liaison to every patient who turns to her with a question or concern. When they arrive for their first visit, patients she has helped by phone or e-mail often seek her out to express their gratitude. With her uncommon empathy and nonstop professionalism, Jeanne eases their start at the Cancer Center and supports their progress throughout treatment.
